Refund and Cancellation Policy

Refund and Cancellation Policy

Effective Date: May 1st, 2024

This Refund and Cancellation Policy (“Policy”) outlines the terms and conditions regarding refunds and cancellations for the products and services (“Services”) provided by Plonic Tech (“Company,” “we,” “us,” or “our”). By purchasing and using our Services, you agree to comply with and be bound by this Policy.

1. Definitions

  • User: Any individual or entity that purchases or uses the Services provided by Plonic Tech.
  • Services: All software solutions, products, and services offered by Plonic Tech.
  • Refund: The return of the purchase price of the Services, in accordance with the terms outlined in this Policy.
  • Cancellation: The termination of a Service or subscription, initiated by either the User or Plonic Tech.

2. General Refund Policy

2.1 Eligibility for Refunds

Refunds will only be considered under the following conditions:

  • The Service was purchased directly from Plonic Tech.
  • A refund request is submitted within [insert number] days of the purchase date.
  • The User provides a valid reason for the refund request, such as a significant defect in the Service that was not rectified in a reasonable timeframe.

2.2 Non-Refundable Services

The following Services are non-refundable:

  • Custom software development services once the project has commenced.
  • Monthly subscription fees after the start of the billing cycle.
  • Any Service that has been used or accessed beyond the trial period.

2.3 Refund Process

To request a refund, Users must contact our customer support team at hello@plonictech.com with the following information:

  • User’s name and contact information.
  • Proof of purchase (e.g., order number, receipt).
  • Detailed reason for the refund request.

Our team will review the request and respond within 21 business days. If approved, the refund will be processed to the original payment method within [insert number] business days.

3. Cancellation Policy

3.1 User-Initiated Cancellations

Users may cancel their Services at any time by contacting our customer support team at hello@plonictech.com. The following terms apply:

  • Monthly Subscriptions: Cancellations will be effective at the end of the current billing cycle. No prorated refunds will be issued for partial months.
  • Annual Subscriptions: Users may cancel their annual subscription, and a prorated refund will be issued for the unused portion of the subscription, minus any discounts or promotional offers applied.

3.2 Company-Initiated Cancellations

Plonic Tech reserves the right to cancel any Service or subscription under the following circumstances:

  • Violation of our Terms and Conditions or other policies.
  • Non-payment of fees after multiple attempts to collect payment.
  • Suspected fraudulent or unlawful activities.

In the event of a company-initiated cancellation, Users will be notified via email and may be eligible for a prorated refund based on the unused portion of the Service.

4. Specific Service Refund and Cancellation Terms

4.1 Software Solutions

For software solutions purchased, the following terms apply:

  • If a defect is found in the software that significantly impairs functionality and cannot be resolved within a reasonable timeframe, a refund request may be submitted.
  • Custom software development projects are non-refundable once development has commenced. However, cancellations before the start of the project may be eligible for a full refund, minus any non-refundable deposits.

4.2 Subscription Services

For subscription-based Services, the following terms apply:

  • Users may cancel their subscription at any time, but no refunds will be issued for partial months or years.
  • If a subscription Service is terminated by Plonic Tech for reasons other than a violation of our policies, a prorated refund will be issued for the unused portion of the subscription.

4.3 Mobile Payment Solutions and Payment Gateways Integration

Refunds for mobile payment solutions and payment gateways integration will be handled on a case-by-case basis. Users must provide detailed documentation of the issue and proof of purchase. Plonic Tech will review the request and determine eligibility for a refund.

5. Limitations and Exclusions

The following limitations and exclusions apply to our refund and cancellation policy:

  • Refunds will not be issued for issues resulting from User negligence or misuse of the Services.
  • Refunds will not cover any third-party fees, such as bank charges or currency conversion fees.
  • Plonic Tech reserves the right to deny refund requests that do not meet the criteria outlined in this Policy.

6. Contact Information

If you have any questions or need further assistance regarding our Refund and Cancellation Policy, please contact us at:

Plonic Tech
C/O Nexus Greengate Business Centre, 2 Greengate Street Oldham OL4 1FN, England
Email: hello@plonictech.com

By purchasing and using our Services, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.