Data Privacy & Protection Policy

Effective Date: May 1st, 2024

Plonic Tech (“Company,” “we,” “us,” or “our”) is dedicated to safeguarding your privacy and ensuring the security of your personal information. This Data Privacy & Protection Policy (“Policy”) outlines how we collect, use, disclose, and protect your information when you use our website, products, and services (“Services”). By accessing our Services, you agree to the collection and use of your information in accordance with this Policy.

1. Definitions

Personal Information: Information that can be used to identify an individual, either directly or indirectly.
Processing: Any operation performed on personal data, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure, dissemination, restriction, erasure, or destruction.
User: Any individual or entity accessing or using the Services provided by Plonic Tech.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address.
Account Information: Username, password, and other information necessary to create and maintain your account.
Payment Information: Credit card details, billing address, and other financial information required to process payments.
Transactional Information: Details about transactions you conduct through our Services, including purchase history.

2.2 Non-Personal Information

We may collect non-personal information that cannot be used to identify you directly:

Usage Data: Information about how you use our Services, including IP address, browser type, operating system, referral source, length of visit, and pages viewed.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 4 for more details).

3. How We Use Your Information

3.1 To Provide and Improve Our Services

To process transactions and manage your account.
To provide customer support and respond to inquiries.
To improve, personalize, and enhance our Services.

3.2 To Communicate with You

To send administrative information, such as changes to our terms, conditions, and policies.
To send marketing and promotional communications, subject to your communication preferences.

3.3 To Ensure Security and Compliance

To protect our Services and ensure the security of your data.
To comply with legal obligations and regulatory requirements.

4. Cookies and Tracking Technologies

4.1 Types of Cookies We Use

Essential Cookies: Necessary for the operation of our Services, such as maintaining your session and enabling you to log into secure areas.
Performance Cookies: Collect information about how you use our Services to help us improve functionality and user experience.
Functional Cookies: Remember your preferences and enhance your experience.
Targeting/Advertising Cookies: Track your browsing habits to deliver relevant advertisements.

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Services.

5. Legal Basis for Processing Personal Information

We process your personal information based on the following legal grounds:

Consent: Where you have given us consent to process your personal information for specific purposes.
Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
Legitimate Interests: Where processing is necessary for the purposes of our legitimate interests, provided that such interests are not overridden by your rights and interests.

6. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described in this Policy. We may share your information with:

Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Legal Authorities: Law enforcement or regulatory agencies, or authorized third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Data encryption during transmission and storage.
Access Controls: Restricting access to personal information to authorized personnel only.
Regular Audits: Conducting regular security audits and assessments.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymize it.

9. Your Rights

You have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Rectification: You have the right to request correction of inaccurate or incomplete personal information.
Erasure: You have the right to request the deletion of your personal information, subject to certain conditions.
Restriction: You have the right to request the restriction of processing your personal information under certain circumstances.
Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
Objection: You have the right to object to the processing of your personal information based on legitimate interests or direct marketing.

To exercise your rights, please contact us at hello@plonictech.com. We will respond to your request within a reasonable timeframe.

10. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Policy.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

12. Changes to This Policy

We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on our website and updating the effective date. Your continued use of our Services after the changes have been made will constitute your acceptance of the new Policy.

13. Contact Information

If you have any questions or concerns about this Data Privacy & Protection Policy, please contact us at:

Plonic Tech
C/O Nexus Greengate Business Centre, 2 Greengate Street Oldham OL4 1FN, England
Email: hello@plonictech.com